Stan formed a new company, Trust Stan, LLC, to enable him to continue helping.

He advises businesses on ways to improve customer service, consults television stations on how to successfully operate consumer units and operates a program to continue giving consumers a place to turn.

Numerous government and private agencies regulate, set standards and/or investigate complaints about businesses and professionals.

They offer a wealth of helpful consumer information and provide places to turn if you are treated improperly.

My goal is to make your contacts with businesses more consumer-friendly.

I developed these helpful tips from my personal and professional experiences while helping consumers as a television consumer/investigative reporter.