Problems with home remodeling and repairs are always near the top of the list of consumer complaints. To protect yourself:
Use the following checklist and be sure pertinent information, such as start & completion dates, payment methods, permits, lien waivers and guarantees is included in the contract.
1) Submit a bid itemizing all costs & materials?
2) Include start & completion dates in the contract?
3) Accept final payment after completion?
4) Acquire city permits & homes’ association approvals?
5) Guarantee the job for at least one year & that it will pass city inspections?
6) Provide copies of warranties for materials?
7) Provide a certificate of insurance showing coverage?
8) Provide names & phone numbers of subcontractors?
9) Provide lien waivers from subs & suppliers?
Stan formed a new company, Trust Stan, LLC, to enable him to continue helping.
He advises businesses on ways to improve customer service, consults television stations on how to successfully operate consumer units and operates a program to continue giving consumers a place to turn.
Numerous government and private agencies regulate, set standards and/or investigate complaints about businesses and professionals.
They offer a wealth of helpful consumer information and provide places to turn if you are treated improperly.
My goal is to make your contacts with businesses more consumer-friendly.
I developed these helpful tips from my personal and professional experiences while helping consumers as a television consumer/investigative reporter.